Privacy Policy
Who manages your data?
Sudolio Factory s.r.o.
Timravy 1490/10
Slovakia
Company ID: 51 332 515
Contact:
Phone: 048 472 44 22
Email: dpo@scopetrics.com
We process your personal data in accordance with the GDPR Regulation (2016/679) and Act No. 18/2018 Coll. on the Protection of Personal Data.
1. Basic Definitions
| Term | What it means |
|---|---|
| Personal data | Any information by which you can be identified - name, address, email, phone number, IP address, cookies, and similar. |
| Sensitive data | Data about health, ethnic origin, religious beliefs, political opinions, sexual orientation, or biometric data. |
| Controller | Us - the service operator. We decide why and how your data is processed. |
| Processor | A partner who processes data on our behalf based on a contract. |
| Cookies | Small text files stored by your browser that help us improve website functionality. |
| Service | The website, application, platform, or other service that we operate. |
2. What data do we collect about you?
Data you provide directly:
- First name and surname
- Address (delivery, billing, registered office)
- Email and phone number
- Company ID, Tax ID (if purchasing as a business)
- Account login credentials
- Service usage history and any orders
Data we collect automatically when you visit the website:
- IP address
- Cookies
- Browser and device information
- Pages visited and time spent on the website
- Search queries
Data from business partners:
- From business cards, websites, email communication, social networks, or third-party referrals
3. Why do we process your data?
Service provision and contract fulfillment
- Why: To provide you with our service - whether it's access to content, product delivery, subscription provision, or a free service.
- Legal basis: Contractual relationship between you and us, or necessity for service provision.
- How long: For the duration of the contractual relationship or service use.
Invoicing and payments
- Why: To issue invoices and process payments (if the service is paid).
- Legal basis: Contractual relationship and legal obligation.
- How long: For the duration of the contract and subsequently for 10 years (accounting and tax regulations).
- Note: If the service is free, we do not collect this data.
User account management
- Why: So you can use your account, manage settings, and utilize service features.
- Legal basis: Your consent or necessity for service provision.
- How long: As long as your account is active. We consider consent withdrawn if you do not log in for 3 years.
Communication and customer support
- Why: To answer your questions, handle inquiries and complaints, inform you about service changes, or request feedback.
- Legal basis: Our legitimate interest in communicating with users.
- How long: For the duration of service use and 4 years after its termination.
Newsletter distribution
- Why: To inform you about news, products, features, and promotions.
- Legal basis: Your consent (you can unsubscribe at any time via the link in the email).
- How long: Until you withdraw consent. We consider consent withdrawn if you do not open our emails for 3 years.
Personalized advertising
- Why: To show you content and advertisements that genuinely interest you.
- Legal basis: Your consent or our legitimate interest.
- How long: According to cookie settings (see the cookies section).
Service improvement and traffic analysis
- Why: To understand how you use our service and to improve it.
- Legal basis: Your consent or our legitimate interest.
- How long: According to cookie settings.
Protection of rights and security
- Why: For fraud prevention, service abuse prevention, copyright protection, and compliance with court or authority decisions.
- Legal basis: Legal obligation or our legitimate interest.
- How long: 4 years after termination of service use.
Accounting and tax obligations
- Why: Because the law requires it (if the service generates revenue).
- Legal basis: Legal obligation.
- How long: 10 years.
4. Who do we share your data with?
We share your data only when necessary:
- Our employees and collaborators - who need data to provide the service
- IT service providers - hosting, cloud storage, website security
- Accountants and tax advisors - if the service generates revenue
- Analytics services - for traffic analysis
- Payment gateways - for payment processing (if the service is paid)
- Lawyers and legal counsel - when needed
- Event organization partners - for conferences and seminars
- Government authorities - if required by law (police, courts, tax administration)
All partners are bound by confidentiality and may use data only for agreed purposes.
Transfer outside the EU: We do not transfer your data to countries outside the European Union.
5. Your rights
You have the right to:
| Right | What it means |
|---|---|
| Access to data | You can ask whether and what data we have about you. |
| Rectification of data | If the data is incorrect or incomplete, we will correct it. |
| Erasure of data | You can request deletion of data if it is no longer needed or was processed unlawfully. |
| Restriction of processing | You can request temporary suspension of processing. |
| Data portability | You can request transfer of data to another provider. |
| Objection | You can object to processing based on legitimate interest. |
| Withdrawal of consent | You can withdraw consent at any time. |
| Complaint | You can contact the Office for Personal Data Protection of the Slovak Republic. |
How to exercise your rights: Contact us using the contact details provided. We will verify your identity and respond as soon as possible.
Supervisory authority:
Office for Personal Data Protection of the Slovak Republic
Hranicna 12, 820 07 Bratislava
Tel.: +421 232 313 214
Email: statny.dozor@pdp.gov.sk
6. Cookies
What are cookies?
Cookies are small text files that your browser stores when visiting a website. They help us remember your preferences, keep you logged in, and improve our service.
Types of cookies by duration
| Type | Description |
|---|---|
| Temporary (session) | Deleted when you close your browser. |
| Persistent | Remain stored longer until they expire or you remove them. |
Types of cookies by purpose
| Type | What they are used for |
|---|---|
| Essential | Basic service functionality - without them, the website would not work properly. |
| Preference | Remember your settings, such as language. |
| Analytics | Help us understand how you use the service. |
| Advertising | Enable display of relevant advertising. |
How to manage cookies?
You can change cookie settings in your browser:
7. Protection of children
Our service is not intended for children under 15 years of age. We do not intentionally collect data about children. If we discover that we have inadvertently obtained data from a child, we will delete it immediately.
8. Changes to this policy
We may occasionally update this policy. We will inform you of significant changes on our website or directly. We recommend that you check this policy regularly.
Related legislation
Effective date: 1 January 2026