General Terms and Conditions

of the company Sudolio Factory s.r.o., with registered office at Timravy 1490/10, Company ID: 51 332 515, registered in the Commercial Register of the District Court Banska Bystrica, Section: Sro, File No.: 33547/S (hereinafter referred to as the "Provider")

Contact details:

e-mail: office@sudolio.com
tel.: +421 48 472 44 22

Article I - Introductory Provisions and Definitions

  1. These General Terms and Conditions (hereinafter referred to as "GTC") govern the mutual rights and obligations between the Provider and the Customer in the sale of goods, provision of digital content and services through the website (hereinafter referred to as the "web interface").
  2. For the purposes of these GTC, the following definitions shall apply:
    • Customer means a natural or legal person who enters into a contract with the Provider. The Customer may be:
      • Consumer - a natural person who is not acting within the scope of their business activity or profession
      • Business entity - a person acting within the scope of their business activity or profession
    • Goods means movable property offered through the web interface
    • Digital content means data created and delivered in digital form (in particular e-books, online courses, software, audiovisual materials)
    • Service means any activity or performance provided to the Customer, including access to an online platform
    • Subscription means the right to access digital content or a service for a specified period in exchange for regular payment
    • Free service means a service or digital content provided without charge
    • Freemium service means a service whose basic version is free of charge, while extended features are subject to payment
    • Contract means a purchase agreement, a contract for the provision of digital content, or a contract for the provision of services entered into between the Provider and the Customer
  3. Legal relations between the Provider and the Consumer shall be governed by these GTC, Act No. 40/1964 Coll. (Civil Code) and Act No. 108/2024 Coll. on Consumer Protection. Legal relations with business entities shall be governed by Act No. 513/1991 Coll. (Commercial Code).
  4. Provisions deviating from these GTC may be agreed upon in an individual contract. Such agreements shall take precedence over the provisions of these GTC.

Article II - User Account

  1. Access to services and digital content is conditional upon registration and creation of a user account. Registration is free of charge.
  2. The Customer is obliged to provide complete and accurate information during registration and to keep such information up to date.
  3. The Customer is obliged to protect their user account access credentials from misuse and shall not disclose them to third parties. The Provider shall not be liable for any damage arising from breach of this obligation.
  4. The Customer is not entitled to allow third parties to use their user account or to share access to paid services.
  5. The Provider reserves the right to cancel the user account in the event of a breach of these GTC by the Customer.
  6. The Customer acknowledges that the user account may not be available continuously, particularly with regard to necessary maintenance of hardware and software equipment.

Article III - Conclusion of Contract

  1. The presentation of goods, digital content and services on the web interface is for informational purposes only and does not constitute an offer to enter into a contract.
  2. To enter into a contract, the Customer shall: a) select the required goods, digital content or service, b) log into their user account or register, c) verify the details of the order, d) select the payment method and, where applicable, the delivery method, e) confirm the order by clicking the "Order with payment obligation" button.
  3. By submitting the order, the Customer confirms that they have read and agree to these GTC.
  4. The contract is concluded at the moment the order is submitted by the Customer. The Provider shall confirm receipt of the order by e-mail without undue delay.
  5. The contract is concluded in the Slovak language. Concluded contracts are archived in electronic form and are not publicly accessible.
  6. The costs of using remote means of communication (internet connection, telephone charges) shall be borne by the Customer.

Article IV - Duration of Contract

  1. One-time performance: The contract shall terminate upon fulfilment of the obligations of both parties.
  2. Subscription: The contract is concluded for a fixed term corresponding to the selected subscription period. The subscription period commences on the date of payment and expires at the end of the selected period.
  3. Free services and freemium: The contract is concluded for an indefinite period. The Provider is entitled to terminate or limit the provision of free services at any time.

Article V - Price and Payment Terms

  1. Prices of goods, digital content and services are displayed on the web interface inclusive of VAT and all related charges. The Provider is a VAT payer.
  2. The Provider reserves the right to change prices from time to time. The price valid at the time of order submission shall be binding for the contract.
  3. Payment may be made by: a) online credit/debit card payment, b) bank transfer to the Provider's account, c) other methods specified during the order process.
  4. When paying by bank transfer, the Customer is obliged to state the correct variable symbol. The Customer's obligation to pay the price shall be fulfilled at the moment the relevant amount is credited to the Provider's account.
  5. The Provider shall issue a tax document (invoice) to the Customer in electronic form. The Customer agrees to the issuance of invoices in electronic form pursuant to Section 71(1)(b) of Act No. 222/2004 Coll. on VAT.

Article VI - Delivery Terms

  1. Goods: The Provider shall deliver the goods in the manner and within the time period specified in the order. The risk of damage to the goods shall pass to the Customer upon receipt of the goods.
  2. Digital content and services: Delivery means making the content available in the Customer's user account. Access shall be granted after payment of the price, unless otherwise specified.
  3. In the event of delay in delivery, the Customer shall be notified by e-mail.

Article VII - Withdrawal from Contract

  1. Consumer's right of withdrawal: The Consumer has the right to withdraw from a contract concluded at a distance without giving any reason within 14 days: a) for goods - from the day of receipt of the goods, b) for services and digital content - from the day of conclusion of the contract.
  2. Exceptions to the right of withdrawal: In accordance with Section 19(1) of Act No. 108/2024 Coll., the Consumer may not withdraw from a contract the subject matter of which is: a) the provision of a service if the service has been fully performed and the performance began with the express consent of the Consumer before the expiry of the withdrawal period, whereby the Consumer declared that they were duly informed of the loss of the right of withdrawal, b) the delivery of digital content otherwise than on a tangible medium if its delivery began with the express consent of the Consumer before the expiry of the withdrawal period and the Consumer declared that they were duly informed of the loss of the right of withdrawal, c) goods made to the Consumer's specifications or goods clearly personalised, d) goods which by their nature cannot be returned.
  3. Consent to commencement of performance before expiry of the withdrawal period: By first using the digital content or service (logging in, downloading, launching), the Customer expressly consents to the commencement of performance before the expiry of the withdrawal period and confirms that they have been informed of the loss of the right of withdrawal.
  4. Withdrawal procedure: The Consumer is obliged to send the Provider a written notice of withdrawal from the contract by e-mail or post. A sample withdrawal form available on the web interface may be used for withdrawal.
  5. Return of goods: The Consumer is obliged to send the goods to the Provider within 14 days of withdrawal from the contract. The costs of returning the goods shall be borne by the Consumer.
  6. Refund: The Provider shall refund all payments to the Consumer within 14 days of receipt of the notice of withdrawal. In the case of goods, the Provider is entitled to withhold the refund until receipt of the returned goods or until proof of their dispatch is provided.
  7. Provider's right of withdrawal: The Provider is entitled to withdraw from the contract in the event of: a) the Customer's delay in payment of the price by more than 15 days, b) material breach of these GTC by the Customer.

Article VIII - Free Services and Freemium

  1. Free services are provided without any guarantee of availability or functionality. The Provider is entitled to change, limit or terminate free services at any time without prior notice.
  2. Under the freemium model, basic features are provided free of charge. Extended features and enhancements are subject to payment and the provisions of these GTC concerning paid services shall apply to their provision.
  3. The Provider reserves the right to convert a free service to a paid service after prior notice to the Customer.
  4. The trial period, if provided, shall last for the duration specified in the particular offer. Upon expiry of the trial period, the service shall not be charged automatically unless expressly stated otherwise.

Article IX - Liability for Defects and Complaints

  1. The Provider shall be liable to the Customer for ensuring that the goods, digital content or service are free from defects upon delivery and conform to the agreed or standard characteristics.
  2. The Customer is entitled to exercise rights arising from liability for defects (file a complaint) within 24 months from the delivery of the goods, digital content or service.
  3. Complaint procedure: The Customer shall file a complaint by e-mail or telephone using the Provider's contact details. The complaint must include the Customer's identification, order number and description of the defect.
  4. The Provider is obliged to resolve the complaint within 30 days from the date of filing, unless otherwise agreed with the Customer.
  5. Claims for defects: The Customer has the right to request: a) removal of the defect, b) delivery of new goods or service without defects, c) a reasonable discount on the price, d) withdrawal from the contract if the defect cannot be removed.
  6. Exclusion of liability: The Provider shall not be liable for defects caused by: a) the Customer or a third party, b) external events beyond the Provider's control, c) use contrary to documentation or these GTC, d) inadequate technical equipment or internet connection of the Customer.

Article X - Limitation of Liability

  1. To the maximum extent permitted by applicable law, the Provider shall not be liable for: a) indirect damages, consequential damages or loss of profit, b) loss of data or interruption of operations, c) damages caused by third parties (hosting providers, payment service providers, internet connection providers).
  2. For free services, the Provider shall not be liable for any interruption or restriction of access.
  3. The content of digital products and services is for informational purposes only. The Provider shall not be liable for results achieved through their use.

Article XI - Copyright Protection and Licence

  1. The web interface, digital content and services of the Provider contain copyrighted works protected by Act No. 185/2015 Coll. (Copyright Act).
  2. Grant of licence: By entering into the contract, the Provider grants the Customer a non-exclusive, non-transferable licence for personal use of the digital content or service.
  3. Scope of licence: a) the licence is territorially unlimited, b) the duration of the licence corresponds to the subscription period, or is unlimited in time for one-time purchases, c) the licence is intended exclusively for the Customer's personal use.
  4. Restrictions: Without the prior written consent of the Provider, the Customer shall not: a) reproduce, distribute or make the digital content available to third parties, b) use the digital content for commercial purposes, c) modify, process or create derivative works, d) assign or sublicense the rights under the licence.
  5. Breach of the licence terms shall entitle the Provider to compensation for damages and the right to withdraw from the contract.

Article XII - Personal Data Protection

  1. The Provider processes the personal data of Customers in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and Act No. 18/2018 Coll. on Personal Data Protection.
  2. Detailed information on the processing of personal data is set out in the Privacy Policy document, which is available on the web interface.

Article XIII - Delivery of Communications

  1. Written communications related to the contract shall be delivered by electronic mail, in person or through a postal service.
  2. A communication shall be deemed delivered: a) in the case of electronic mail - at the moment of receipt on the addressee's server, b) in the case of personal delivery - at the moment of receipt, c) in the case of postal delivery - upon receipt of the consignment, upon refusal to accept it, or upon expiry of 18 days from the deposit of the consignment.

Article XIV - Out-of-Court Dispute Resolution

  1. Compliance with consumer protection legislation is supervised by the Slovak Trade Inspection (www.soi.sk).
  2. The Consumer has the right to contact the Provider with a request for remedy if they are not satisfied with the way a complaint has been handled or believe that their rights have been violated.
  3. If the Provider rejects the request or does not respond to it within 30 days, the Consumer has the right to submit a proposal to initiate alternative dispute resolution pursuant to Act No. 391/2015 Coll.
  4. The alternative dispute resolution body is: Slovak Trade Inspection, Central Inspectorate, Department for International Relations and Alternative Resolution of Consumer Disputes, Bajkalska 21/A, P.O. Box 29, 827 99 Bratislava 27, e-mail: ars@soi.sk
  5. The Consumer may use the online dispute resolution platform established by the European Commission at: https://ec.europa.eu/consumers/odr/

Article XV - Final Provisions

  1. These GTC are published on the Provider's web interface.
  2. The Provider is entitled to amend these GTC unilaterally. Amendments shall take effect on the date of publication on the web interface. Contracts concluded before the effective date of an amendment shall be governed by the GTC in force at the time of conclusion of the contract.
  3. If a relationship established by the contract contains an international element, the parties agree that the contract shall be governed by the law of the Slovak Republic. This shall not affect the rights of the Consumer arising from the legal order of the state of their habitual residence.
  4. Disputes arising from the contract shall preferably be resolved amicably. In the event of failure, disputes shall be resolved before the competent court of the Slovak Republic having subject-matter and territorial jurisdiction.
  5. If any provision of these GTC becomes invalid or ineffective, the remaining provisions shall remain in force. The invalid provision shall be replaced by a provision that most closely approximates the purpose of the invalid provision.
  6. The Customer is not entitled to assign rights and obligations under the contract to a third party without the prior written consent of the Provider.
  7. The Provider is not bound by any code of conduct in relation to the Customer.

These GTC shall enter into force and effect on 1 January 2026.